Privacy Policy

Effective Date: 15 March 2026

Welcome to Choirhub. Protecting personal information is important to us. This Privacy Policy explains how Choirhub collects, uses, stores, and protects information when choirs, choir administrators, committee members, and individual members use the Choirhub platform.

1. Who We Are

Choirhub is a choir management platform designed to help choirs organise communication, attendance, music resources, events, documents, and administration in one secure digital environment.

For privacy enquiries, contact:

Email: support@choirhub.app

2. Information We Collect

Choirhub may collect the following types of information:

• Names of choir members

• Email addresses

• Phone numbers

• Voice part or section information

• Attendance records

• Uploaded documents, files, and rehearsal materials

• Event responses and participation data

• Committee notes or internal administrative records

• Payment-related information where relevant to choir administration

Choirhub does not store full payment card details directly. Payment processing is handled through secure third-party providers where applicable.

3. How Information Is Used

Information collected through Choirhub is used to:

• Provide choir administration services

• Enable communication between choir leaders and members

• Manage events, attendance, and scheduling

• Store and organise choir documents and resources

• Improve platform performance and reliability

• Provide customer support

4. Data Ownership

Each choir retains ownership of its own member data.

Choirhub acts as the platform provider and does not sell, rent, or commercially distribute choir member information.

5. Access to Data

Access to information is controlled by each choir through internal permissions and role settings.

Choir administrators determine which users may access particular areas of the platform.

6. Data Security

Reasonable technical measures are used to protect stored information, including secure hosting and authenticated access controls.

While every reasonable effort is made to protect data, no online platform can guarantee absolute security.

7. Third-Party Services

Choirhub may rely on secure third-party providers for services such as:

• Hosting infrastructure

• Email delivery

• SMS messaging (where enabled)

• Payment processing

• File storage

These providers process information only as necessary to support platform operation.

8. Cookies and Technical Data

Choirhub may use basic cookies and technical analytics to improve site performance and user experience.

This may include:

• browser type

• device information

• pages visited

• session behaviour

9. Data Retention

Choir data remains available while a choir maintains an active subscription or trial.

If a choir account is closed, data may be retained temporarily for operational or legal reasons before deletion.

10. User Rights

Choirs may request correction or deletion of their own organisational data by contacting support.

Individual members should direct privacy requests through their choir administrator where appropriate.

11. International Access

Choirhub may be accessed internationally. By using the platform, users acknowledge that information may be processed in hosting environments outside their local jurisdiction.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect service improvements or legal requirements.

Updated versions will be published on this page.

13. Contact

For privacy-related questions: support@choirhub.app